From a mechanical workshop to a strategic consultancy for major utility projects: we meet Fabbri SRL, Eurocomach’s benchmark in Southern Italy. A company that has made service excellence and rapid response its trademark
Support Born in the Field
The Fabbri dealership has a history rooted in mechanics. This technical expertise translates into a unique ability to understand the machines and, above all, the needs of those who operate them. Covering both Puglia and Basilicata, Fabbri doesn’t just sell: they ensure that the work never stops.
We interviewed Antonio Fabbri, Managing Director of the namesake company, to understand how Eurocomach has contributed to their growth.
The Interview: A Word with Fabbri SRL
E: You have a significant history that began as a mechanical workshop. How much does this expertise matter in your after-sales service?
For us, technical support comes first. Fabbri started as a workshop, and this DNA drives us to make after-sales service the foundation of everything we do. Today, we also sell spare parts online, but our true value is delivered on the construction site.
Customers choose us because they know they will never be left alone: we offer direct, proactive support to ensure their machines are always operational. Managing service with expertise and speed is what allows us to provide every client with a truly ‘premium, white-glove’ experience.
E: What is the value of having a direct relationship with the manufacturer’s Service department?
It is fundamental. We have a very direct relationship with Eurocomach Service and work in close synergy with their technicians and quality managers. This collaboration allows us to intervene quickly, even when facing the challenges of modern electronics.
Our shared goal is to minimize downtime: when a customer has a problem, we are ready to intervene immediately, often anticipating solutions to ensure the site never stops. It is this responsiveness that makes them choose Eurocomach again.
E: Speaking of products, what sets Eurocomach apart in the eyes of an operator from Puglia or Basilicata?
Beyond the attractive design, it is the performance that wins people over. Eurocomach machines offer superior power and speed compared to their competitors.
We made the real leap in quality through customization: solutions like mulcher systems on small models or triple-articulated booms have created a clear gap between us and other brands. These are machines that allow for applications that were previously unthinkable.
E: What are the driving sectors in your region, and which models do we see most often in action?
In Puglia and Basilicata, we work extensively on renovations and underground utilities. In Salento, for instance, compact models like the 12ZT or 18ZT are ideal for urban construction sites. However, when we move to utilities—aqueducts, fiber optics, power lines—machines between 3.5 and 6.5 tons take center stage.
In these contexts, the excavator becomes a multi-functional machine: thanks to Eurocomach’s hydraulic power, our customers mount cutters, augers, and specialized attachments, transforming the vehicle into a true mobile service center.
